Frequently Asked Questions
Here you will find all the answers to the questions that are asked everyday. Feel free to call or email us if you have any further questions. We are always happy to help!
Questions about Renting Equipment:
Do I have to call you when I'm finished?
We ALWAYS require a phone call before we send a truck to pick up rented equipment. This ensures that you will actually be finished using the equipment when our truck arrives. We also stop your rental period as soon as you call, even if we are unable to pick it up until the next day.
What if I decide to keep my rental equipment longer?
Yes. We always ask that you give us a call if you decide to keep something longer. We take reservations for equipment so if we are expecting something to be returned by a specific time and it doesn't show up, it may cause issues for other customers. However, if we are notified, we can make the necessary arrangements to accommodate everyone!
What happens if something breaks down?
There is always the possibility of equipment breaking down. We do our best to ensure this doesn't happen by performing a detailed check of the equipment after each rental. However, if you do experience a break down we have in-house mechanics that can perform repairs quickly if required. Depending upon the item, an on-site service call can be arranged. We also carry multiples of most items so you can easily swap out equipment either by bringing it back to our store, or by us sending a truck to your site.
Will you show me how the equipment works?
We will always demostrate or explain how to safely operatre the equipment before you leave the store. Not only does it make you feel more comfortable with it, it also helps ensure proper working conditions.
Can I rent by the hour, day, week, month, etc?
We offer the rate flexibility of all of the above. The most common rates are:
- Half Day (returned within 4 hours)
- Full Day (returned within 24 hours - with a maximum run time of 8 hrs)
- Weekly (returned within 7 days - with a maximum run time of 40 hrs)
- Monthly (returned within 28 days - with a maximum run time of 160 hrs)
We also offer 2 hour rates on some equipment (like lawn and garden rentals) in order to help save you money on equipment that you may need for only a short period of time. We also offer weekend and overnight specials.
Is there a special rate over the weekend or a holiday?
There is a special rate for every weekend. The weekend charge is typically the daily rate multiplied by a factor of 1.75 from Friday at 3 pm returned the following Monday before 9 am - with a maximum of 12 hours operation on metered equipment.
Long weekends have their own special rate. It is a 2 day charge for a 3 day rental. (Maximum 16 hours operation on metered equipment.)
Holidays are typically a 1 day charge from 3:00 pm the afternoon prior until 9:00 am the morning of the day after. (Maximum 8 hours operation on metered equipment.)
If I rent for a day, what time do I have to pick up?
The daily rate is based on 24 hours so you can pick up at your convenience and return the next day by the same time.
Do I have to pay for the equipment if it is raining and I can't use it?
If there is a reason why you can't use the equipment such as rain, call us and we can make the necessary arrangements.
If you have a long term rental, we can make note of it but it may not make a difference in the price. Long term rentals include multiple free days within the time period in order to account for situations like rain or unforeseen delays.
Is a reservation required?
Reservations are recommended, but not required. You can walk in at any time during the day and rent something. You may just want to call ahead to make sure that it is available.
How far in advance can I reserve something?
We arrange reservations as far in advance as you wish. Equipment is often available the same day, however, we do recommend making reservations as soon as you are positive you will require the equipment.
Can I reserve equiment for a specific day?
Absolutely. In fact, we recommend reservations. You can reserve the tool you need for the date and even time you want.
What happens if I need to cancel a reservation?
We understand that sometimes things don't go as planned and you may need to move a reservation to a different day or cancel it all together. We will NOT charge you if this happens.
In some circumstances, we may ask for a non-refundable deposit due to the items being something in high demand for a specific day of the week or weekend. In this case, you will be notified when the reservation is made that there may be charges to your credit card if you cancel.
Are there any additional fees?
Additional fees may include:
- Delivery & Pick up charges (if required)
- Damage Waiver / Equipment Protection Plan [10% of rental charge(s)] - Mandatory for all cash customers. Some equipment is exempt (ladders, scaffold, etc...).
- Fuel (& Other Fluids) - We charge a flat rate ranging from ~$3.35 - $7.55 on small (2-stroke) equipment and charge by the unit on larger equipment (if not returned full.)
- Sales Tax - HST
Do I have to buy insurance?
We do not offer insurance. You should contact your broker/insurer if you have any questions about your insurance policy regarding coverage of rental equipment.
We offer an Equipment Protection Plan (Damage Waiver). It covers any accidental damages and break downs that may occur during the proper use of the equipment. There are certain items that do not have this charge such as tables and chairs, scaffold, ladders, and fence, etc.... It is only mandatory for non-account (cash) customers. Please note: the EPP/DW does not cover any stolen items or missing parts. If you are an account customer and wish to decline the damage waiver you can sign a form declaring that you will be responsible for charges incurred from any and all damages to the equipment.
What sort of deposit is required?
Deposits vary on the type of equipment. We do require a valid drivers licence and credit card when any item is rented. It doesn't matter how big or how small. The name on the driver's licence must also match the credit card. If you are located out of town and wish to have someone pick up on your behalf, we can accept a photo proving your identity via email or text. (In this situation, we will also require the individual receiving the equipment to provide proper identification). The credit card must have a minimum of $100 or two times the rental contract amount (including sales items, and/or services) available in credit.
Can I leave a cash deposit?
We will accept cash deposits, however, there are many factors that are considered in order to determine an amount. Some of these factors include; the value of equipment, customer's area of residence, past history with our company, references, etc.... Please contact us for more information regarding this topic.
What forms of payment do you accept?
We accept Cash, Debit, Email Money Transfers (for account customers), Visa, Mastercard, American Express, and Company Cheque. We do not accept personal cheques.
Questions about Delivery & Pick up:
How much does delivery and pick up cost?
Delivery and pick up charges vary depending on the item and the distance traveled. We generally stay within a 30-40 km radius of our location. Contact us if you have any questions regarding delivery fees for certain items.
What time do you deliver?
We can deliver anytime during our open hours. We will try to provide delivery as close as possible to your requested time. If you require something outside of these hours, contact us and we may be able to work something out.
How far do you delivery?
We typically deliver within a 40 km radius from our store. If you are outside this radius, call us and we may be able to offer a special rate.
Do I have to come into the store to set up a delivery?
We can set up a delivery over the phone but we will require a credit card number. If you are a first time customer, the credit card number and matching drivers licence will also have to be verified on site.
If you are located out-of-town and have a crew on site, you may be asked to fill out a credit card authorization form or send a photo proof of identification by email or text.
Do I have to call you when I'm finished?
We ALWAYS require a phone call before we send a truck to pick up rented equipment. This ensures that you will actually be finished using the equipment when our track arrives. We also stop your rental period as soon as you call, even if we are unable to pick it up until the next day.
Do I get charged extra if I am done with the equipment but you are unable to pick up until the next day?
No. We always off-rent equipment when you call for a pick up. However, there are some circumstances that may warrant extra charges. For example, heavy equipment has an hour meter that will tell us how long the equipment has run for. If the run time exceeds 8 hours per day, you may be required to pay a pro-rated amount.
Do I get charged extra if multiple items are delivered at the same time?
Typically no, however this depends on the number of items required and the combined weight. Call us for further information on this subject.
Do I get charged a delivery fee if I get something delivered at the same time as something else is picked up?
We typically only charge for the trip that is being made, however if one item requires a larger truck, you will be chared the higher rate. There will never be two separate charges.
How do your delivery rates compare to other rental companies?
Some companies will contract out their transportation resulting in very high fees. We do all of own deliveries and pick ups so our rates are very competitive and typically lower than anybody else for local service.
Questions about Additional Services:
What kind of additional services do you offer?
Some additional services we provide include:
- Repair services on small and medium sized equipment.
- Tune up specials on many different types of equipment such as quick cuts, snowblowers, compactors, and more...
- Transportation of your own equipment requiring a float trailer or roll-off truck.
Do you repair equipment?
We perform repair and maintenance services on most equipment. Plus we always service equipment that we sell and rent. However, some equipment is very difficult to parts for, or is simply not worth the cost so we will not attempt to repair it.
What is the turn around time for repairs?
We are usually able to provide a quick turn around on most repairs. Time can vary depending on availability of parts and the seasonal workload in our shop. It can typically range from 2-3 work days up to 2 weeks.